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Contact us.

For general enquiries, call us to speak with an expert, or send a message and we will get back to you promptly.

1300 73 63 63
Level 1, 678 Victoria St,
Richmond VIC 3121
Existing customer

Already partnered with Design Industries? Use our service desk below for tailored support across general queries, licensing, and continuous improvement requests.

Jump to Service Desk

Digital Factory Service Desk.

Pre-existing customer? Choose the right channel for fast, focused support across general queries, licensing, and continuous improvement requests.

01 · SUPPORT

General Support

Responsive day-to-day support for incidents and user issues. Your admins stay focused on higher-value work while we keep your Atlassian environment running.

Incident response within SLA
User access and configuration help
Routine platform health checks
Open a ticket
02 · LICENSING

Licensing Request

Fast, expert assistance with all Atlassian licensing needs. Request trials, get pricing, and manage licences efficiently. No service fees from Design Industries unless you purchase a licence.

Trials and new licences
Pricing and renewal quotes
Tier and product changes
Request licensing
03 · IMPROVE

Continuous Improvement

Ongoing enhancements and strategic changes that evolve your Atlassian environment. Built to keep your platform aligned with your goals as your business grows.

Process and workflow improvements
New use cases and integrations
Strategic platform roadmap
Request improvement

All three channels are part of the Design Industries customer portal. Tickets are triaged within standard SLA, routed to the right specialist.