Privacy Policy

Last Updated: May 13, 2025

Introduction

Welcome to the Privacy Policy of Design Industries ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including visiting our website, purchasing software licenses, or utilizing our IT services.

We operate in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all personal information collected by Design Industries through our various business operations. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

 

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address, and job title
• Account Information: Username, password, account preferences, and purchase history
• Financial Information: Payment details, billing address, and transaction history
• Technical Information: IP address, browser type, device information, and operating system
• Usage Information: How you interact with our website, services, and communications

How We Collect Information

We collect information through:

• Direct interactions when you provide information by filling in forms on our website, creating an account, purchasing services, or communicating with us
• Automated technologies or interactions, including cookies and similar tracking technologies
• Third parties or publicly available sources, such as business partners, service providers, or public databases

How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing our services and software licenses
• Processing transactions and sending related information
• Supporting your IT needs and responding to your inquiries
• Improving our website, products, and services
• Sending you relevant communications, including updates and marketing materials
• Complying with legal obligations and protecting our rights

Disclosure of Your Information

We may share your personal information with:

• Our staff and related entities to deliver our services
• Service providers who assist us in operating our business
• Software vendors and licensors when necessary for providing software licenses
• Business partners with whom we offer co-branded services or joint promotions
• Government bodies when required by law or to protect our rights
• Potential buyers in the event of a merger, acquisition, or sale of our business

We will not sell your personal information to third parties.

 

International Data Transfers

As an Australian company, we primarily store your data within Australia. However, some of our service providers or software vendors may be located outside Australia. When we transfer your data internationally, we take steps to ensure your information receives an adequate level of protection in compliance with Australian privacy laws.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information
• Regular security assessments
• Access controls and authentication protocols
• Staff training on data protection requirements

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

 

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

Your Privacy Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Object to or restrict certain processing activities
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

 

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information as soon as possible.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

 

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Design Industries
Level 1, 678 Victoria St,
Richmond VIC 3121
Australia

Email: support@di.net.au
Phone: 1300 73 63 63

 

Making a Complaint

If you believe we have breached the Australian Privacy Principles, you may make a complaint to us using the contact details above. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.