On-call expertise
Certified Atlassian specialists on call, without adding to your headcount.
Atlassian support services
Atlassian support: expert help when you need it
Design Industries provides expert Atlassian support from Melbourne to enterprises nationwide. From quick fixes to complex troubleshooting, we deliver rapid, reliable solutions that keep your teams productive.
Atlassian Solution Partner
Melbourne HQ, nationwide
Expert help, on your terms
You don't need a full-time Atlassian expert on the payroll to have one on call. Engage us for a single fix or an ongoing partnership, and get answers the same day.
Fast resolution
Same-day acknowledgement and quick turnaround, so blockers do not linger.
Your choice of engagement
Engage us for a single fix or an ongoing partnership. You decide.
A path to Digital Factory
When ongoing support makes sense, step up to Digital Factory.
How we help
Ad-hoc support
For organisations needing occasional expert assistance without a long-term commitment.
Issue resolution: fix configuration problems, workflow issues, and technical challenges
Expert guidance: get answers from certified Atlassian specialists
Rapid response: same-day acknowledgement, fast turnaround on solutions
Flexible engagement: pay for what you need, when you need it
Best for: organisations with internal Atlassian capability who occasionally need expert backup.
Digital Factory support (Pillar 2)
For organisations wanting comprehensive, ongoing support as part of a managed service partnership.
Complimentary support: included with all Digital Factory tiers
1-Hour Critical Response: priority handling for business-impacting issues
Proactive monitoring: we identify problems before they impact your users
Dedicated relationship: your team knows our team
Best for: organisations wanting predictable support with strategic partnership benefits. Learn more about Digital Factory
What we support
Jira products
Jira: boards, workflows, automation
Jira Service Management: service desks, SLAs, portals
Jira Align: portfolio and program tracking
Confluence
Confluence: space configuration, permissions and templates
Macros and integration issues
Atlassian Guard & administration
User provisioning and SSO
Security policy configuration
App installation and configuration
Performance optimisation
Atlassian Intelligence & Rovo
AI feature configuration
Rovo agent development and troubleshooting
Knowledge source integration
Support capabilities
Comprehensive maintenance
Health checks, upgrades and security updates to keep your Atlassian tools running smoothly and securely.
Workflow optimisation
Configure workflows and integrate Atlassian applications to enhance productivity and collaboration.
Scalable solutions
Easily scale your platform for new users and workflows, ensuring seamless growth without interruptions.
Tailored training
Customised training, workshops and troubleshooting to empower your team and resolve issues efficiently.
Getting started
At Design Industries, we adopt systematic precision and speed of F1 teams, where every detail matters. Like in Formula One, we apply strict accuracy and fast iteration to our implementations. Each tweak counts, and every day offers a chance to improve.
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01Free · 30 minutes
Support assessment
Tell us about your challenge. We'll assess complexity and recommend the best approach, whether that's a quick fix or a broader engagement.
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02Same day
Scope & quote
Receive a clear scope and quote for ad-hoc work, or a recommendation for Digital Factory if ongoing support makes more sense.
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03Fix & handover
Resolution
We fix the issue, document the solution, and ensure your team can prevent recurrence.
Why Design Industries
Atlassian Solution Partner
We're not just Atlassian users. As an Atlassian Solution Partner, we have priority access to Atlassian's partner support and escalation channels. When you need answers, we get them fast.
15+ years experience
We've supported Atlassian environments from 50 to 7,000+ users across government, finance, healthcare, and enterprise. Whatever your challenge, we've likely solved it before.
The Sundown Rule
All support enquiries receive same-day acknowledgement. When your teams are blocked, every hour counts.
Formula One precision
Like a championship pit crew, we diagnose fast, fix right, and get you back on track with minimal downtime.
What our customers say
Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support.
Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance. The rigour and detail in their process and documentation is incredible.
We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of our teams, who are working on core bank payment systems such as our .com.
Join the many companies and government businesses we've helped become more efficient
Other services
Not the right service for you? How about these other ones. As certified experts and a Solution Partner, we streamline workflows, unite teams, and drive agility across organisations.
Let's talk about your support needs
Whether you need a quick fix or ongoing support partnership, our Melbourne-based team is ready to help.
No obligation. No sales pressure. Just a straightforward conversation about what you need.
Get in touch
Tell us what you need, and we'll point you to the fastest path to a fix.
A quick fix, or an ongoing support partnership
Melbourne HQ, nationwide service
No obligation, no sales pressure