ATLASSIAN SUPPORT SERVICES

Atlassian Support: Expert Help When You Need It

Design Industries provides expert Atlassian support from Melbourne to enterprises nationwide. From quick fixes to complex troubleshooting, we deliver rapid, reliable solutions that keep your teams productive.

 

✓ Atlassian Solution Partner

✓ 15+ Years Experience

✓ Melbourne HQ, Nationwide Service

✓ Same-Day Response

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The Support Challenge

It's not always possible to employ a full-time Atlassian expert, but it helps to have one on call when you need support.

 

Whether it's a configuration issue blocking your team, a workflow that's not quite right, or a security concern that needs immediate attention—waiting for answers costs you productivity and momentum.

 

Design Industries provides expert Atlassian support on your terms. Engage us for a single issue or establish an ongoing relationship through Digital Factory.

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How We Help

 

Ad-Hoc Support

For organisations needing occasional expert assistance without a long-term commitment.

  • Issue Resolution — Fix configuration problems, workflow issues, and technical challenges
  • Expert Guidance — Get answers from certified Atlassian specialists
  • Rapid Response — Same-day acknowledgement, fast turnaround on solutions
  • Flexible Engagement — Pay for what you need, when you need it

Best for: Organisations with internal Atlassian capability who occasionally need expert backup.

 

Digital Factory Support (Pillar 2)

For organisations wanting comprehensive, ongoing support as part of a managed service partnership.

  • Complimentary Support — Included with all Digital Factory tiers (no ticket caps)
  • 2-Hour Critical Response — Priority handling for business-impacting issues
  • Proactive Monitoring — We identify problems before they impact your users
  • Dedicated Relationship — Your team knows our team

Best for: Organisations wanting predictable support with strategic partnership benefits. Learn more about Digital Factory →

What We Support

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Jira Products

  • Jira Software — Agile boards, workflows, custom fields, automation
  • Jira Service Management — Service desks, SLAs, queues, customer portals
  • Jira Work Management — Business team configurations, forms, approvals
  • Jira Align — Portfolio management, OKRs, program tracking

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Confluence

  • Confluence — Space configuration, permissions, templates, macros, integration issues

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Atlassian Guard & Administration

  • User provisioning and SSO
  • Security policies and compliance
  • App installation and configuration
  • Performance optimisation

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Atlassian Intelligence & Rovo

  • AI feature configuration
  • Rovo agent development and troubleshooting
  • Knowledge source integratn

Support Capabilities

Comprehensive Maintenance

Health checks, upgrades, and security updates to keep your Atlassian tools running smoothly and securely.

Workflow Optimisation

Configure workflows and integrate Atlassian applications to enhance productivity and collaboration.

Scalable Solutions

Easily scale your platform for new users and workflows, ensuring seamless growth without interruptions.

Tailored Training

Customised training, workshops, and troubleshooting to empower your team and resolve issues efficiently.

Getting Started

At Design Industries, we adopt systematic precision and speed of F1 teams, where every detail matters. Like in Formula One, we apply strict accuracy and fast iteration to our implementations. Each tweak counts, and every day offers a chance to improve.

 

Step 1:

Support Assessment

(Free, 30 minutes)

Tell us about your challenge. We'll assess complexity and recommend the best approach—whether that's a quick fix or a broader engagement.

Step 2:

Scope & Quote

(Same day) 

Receive a clear scope and quote for ad-hoc work, or a recommendation for Digital Factory if ongoing support makes more sense.

Step 3:

Resolution

We fix the issue, document the solution, and ensure your team can prevent recurrence.

Why Design Industries?

Atlassian Solution Partner

We're not just Atlassian users—we're accredited partners with direct access to Atlassian engineering resources. When you need answers, we get them fast.

15+ Years Experience

We've supported Atlassian environments from 50 to 7,000+ users across government, finance, healthcare, and enterprise. Whatever your challenge, we've likely solved it before.

The Sundown Rule

All support enquiries receive same-day acknowledgement. When your teams are blocked, every hour counts.

Formula One Precision

Like a championship pit crew, we diagnose fast, fix right, and get you back on track with minimal downtime.

What our Customers say about us

swisse-logo

“Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support."

 

Matt Lecchi
Global IT Operations Manager,
Swisse Wellness
cLEMNGER 2

“Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance.
The rigour and detail in their process and documentation is incredible.”

 

Dave Keating
Chief Operating Officer,
Clemenger BBDO
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“We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of out teams, who are working on corer bank payment systems such as our .com."

 

Paul Anastasopoulos
Platform Manager, ANZ

Join the many companies and government businesses of the we’ve helped become more efficient

 

Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street
Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street

Other Services

Not the right service for you? How about these other ones. As certified experts and a Solution Partner, we streamline workflows, unite teams, and drive agility across organizations.

Strategy and Implementation

Digital Factory

Comprehensive managed services including complimentary ongoing support with no ticket caps.

 

Partner with Digital Factory   >

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Atlassian Training

Reduce support needs by upskilling your team on Atlassian best practices.

 

Explore Training   >

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Atlassian Licensing

Combine support with licensing management for complete platform coverage.

 

Learn About Licensing   >

READY TO GET EXPERT HELP?

Let's Talk About Your Support Needs

Whether you need a quick fix or ongoing support partnership, our Melbourne-based team is ready to help.

No obligation. No sales pressure. Just a straightforward conversation about what you need.