Jira Service Management Implementation & Support Services

Is your ITSM tool slowing your teams down?

You’ve got great teams to deliver exceptional ITSM and business services to external and internal customers, but their service desk tool is holding them back with poor poor collaboration, a lack of visibility and complex workflows.

Jira Service Management is a highly customisable ITSM and service desk tool that allows teams from IT to HR and Finance to manage customer requests and solve problems fast.

It integrates perfectly with Jira and Confluence for a complete collaboration and productivity solution that will transform teamwork in your organisation.

Jira Service Management:

• Is simple to set up – any team in your organisation can establish a service desk quickly.
• Integrates with Jira and Confluence so you can assign issues for development or ops and create knowledge bases to facilitate collaborative problem-solving.
• Is highly adaptable to meet your needs as your business scales.
• Allows any team to track work across the organisation giving them richer contextual information to rapidly respond to requests, incidents, and changes.
• Offers a complete audit trail so teams can get on with work, without spending hours researching the history of each issue they work on.

We know Jira Service Management – let us get your team up to speed

The key to using Jira Service Management successfully is engaging Atlassian Platinum Solution Partners, Design Industries, to:

• walk you through the tool and show you what it can do for your business;
• procure the right licensing package for your needs;
• integrate it into your existing workflows.
• integrate it correctly with other Atlassian tools such as Jira;
• train your team to use it correctly using foundation skills and insider secrets; and
• support your team with managed services and continual improvement.

Every team has their own unique customer service processes – DI’s experts will spend time with you to understand these and ensure Jira Service Management works to increase your productivity and collaboration.