Opsgenie licensing & support to keep your services running
DI can help you better plan service disruptions and control incidents with the professional installation of Opsgenie for your team.
Get to the heart of the problem quickly, without missing a beat.
Managing incidents and service disruptions to your software and online services is hard at the best of times.
It’s even harder when alerts and messages are routed to the wrong people, information gets missed, and procedures aren’t followed.
Opsgenie makes sure the right people are notified at the right time with the right information by:
- Integrating with your monitoring, ticketing, and chat tools, including JIRA Service Desk.
- Centralising alerts, filtering out the noise and notifying your team using multiple channels so they respond immediately.
- Making on-call management simple so you can build and modify schedules and define escalation rules on one interface.
- Giving you powerful analytics tools that offer insights on alert sources, team’s performance in acknowledging and resolving, and on-call workloads distribution.
Get OpsGenie set up right the first time
The key to using Opsgenie successfully is engaging Atlassian Platinum Solution Partners, Design Industries to:
- procure the right Opsgenie licensing package for your needs;
- integrate it correctly with other Atlassian products and/or your current service desk and communication tools;
- train your team to use it correctly using foundation skills and insider secrets; and
- provide your teams with ongoing support and continual improvement to maximise your productivity and ROI.
Every team has their own unique processes – DI’s experts will spend time with you to understand these and ensure Opsgenie is implemented in a way that optimises response time and incident resolution.
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