MANAGED ATLASSIAN SERVICES

Digital Factory: We Run Your Atlassian Platform

Digital Factory is how we manage Atlassian for companies that don't want to think about it. We handle the licences, the support, and the improvements. Melbourne-based. Works nationwide.

 

Book Your Free Platform Discovery Learn How It Works

 

 

✓ Atlassian Solution Partner

✓ 15+ Years Experience

✓ Melbourne HQ, Nationwide Service

✓ 100+ Enterprise Implementations

 

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There's Always Room to Improve

Most organisations use about 40% of what Atlassian can do.

The rest sits there - automation nobody set up, AI features nobody turned on, workflows that annoy everyone but never get fixed.

 

The question isn't whether there are improvements to make. There always are. The question is: which ones matter most for your business right now?

That's why we start every engagement with Platform Discovery.

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How Digital Factory Works

Three steps to transform your Atlassian investment into a strategic advantage

 

 

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Platform Discovery

Free | 1–2 hours

 

We assess your current state:

  • Usage analysis across all products
  • Security & permissions audit
  • Licence optimisation opportunities
  • Quick win identification
  • Gap analysis against best practices

Outcome: Clear picture of your opportunities and immediate next steps

 

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Foundation Package

50 hours | 3–4 weeks | Tailored investment

 

We address immediate priorities and establish operational excellence:

  • Security remediation and hardening
  • Permission structure cleanup
  • Workflow optimisation
  • Licence review and right-sizing
  • Quick wins implementation
  • Documentation update
  • Training for admin teams

Deliverable:12‑month strategic improvement roadmap with priorities and ROI estimates

 

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Digital Factory Partnership

Ongoing | Flexible tiers

 

Three pillars of continuous value that work together seamlessly:

  • Pillar 1: Licensing
    Complimentary licence management, optimisation, and consolidated billing
  • Pillar 2: Support
    Rapid response support hours included in your monthly tier (1-hour pickup time)
  • Pillar 3: Improvements
    Strategic enhancements—project-based or included depending on your tier

Choose from Starter, Professional, or Enterprise tiers based on your needs

The Three Pillars in Detail

Continuous value delivered through three interconnected pillars

 

 
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Pillar 1: Licensing

(Complimentary with Digital Factory)

Partner with us and benefit from our Atlassian Solution Partner status—at no extra cost.

  •  
  • ✓Licence Optimisation: Right-sized licensing based on actual usage. Identify inactive users and ensure you only pay for what you need.
  • ✓ Consolidated Management: Single point of contact. One invoice, one renewal date across all Atlassian products.
  • ✓ Budget Predictability: Transparent pricing with 12-month renewal forecasting. No surprises in your budget planning.
  • ✓ Governance Assurance: Compliance-ready documentation with complete licence history and usage reports.

Zero added cost—leverage our partner status for better pricing and support

 
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Pillar 2: Support

(Included in Monthly Tier)

Rapid response when you need it. Support hours included—no surprise invoices.


  • ✓Rapid Response*: All requests picked up within one hour during business hours. Critical items escalated immediately.
  • ✓ Proactive Monitoring: Monitor your environment before issues impact users. Security alerts and drift detection included.
  • ✓ User Management: Complete lifecycle management including onboarding, offboarding, and access reviews.
  • ✓ Health Assessments: Regular platform reviews with actionable recommendations and performance benchmarks.

30-minute SLA for critical issues—your team stays productive

 
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Pillar 3: Improvements

(Project-Based or Included)

Strategic enhancements that compound over time. Some tiers include hours; others operate project-based.


  • ✓ Workflow Optimisation: Streamlined processes that reduce friction and increase velocity with automation.
  • ✓ AI & Automation: Rovo agents and intelligent workflows that learn from your usage patterns.
  • ✓ Governance Framework: Policies, standards, and controls designed to scale as your organisation grows.
  • ✓ Training & Capability: User adoption programmes. We transfer knowledge, not create dependencies.

Continuous innovation—your platform evolves with your business

*Support Center timings: 9:00 to 6:00 PM AEST/AEDT

Testimonials

  • "Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism & benchmark support."

    Matt Lecchi
    Global IT Operations Manager, Swisse Wellness

  • "Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance. The rigour and detail in their process and documentation is incredible."

    Dave Keating
    Chief Operating Officer, Clemenger BBDO

  • "We rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of out teams, who are working on corer bank payment systems such as our .com."

    Paul Anastasopoulos
    Platform Manager, ANZ

Why Partner with Digital Factory?

Championship-level Atlassian expertise delivered with the precision of a Formula One pit crew

 

Methodical Approach

We work like a Formula One pit crew—systematic, precise, and fast.

  • Systematic Excellence: Every engagement follows proven patterns
  • Data-Driven Optimisation: Decisions backed by usage analytics
  • Precision Engineering: Configuration built for scale
  • Championship Support: Response times that matter

"Like F1 teams obsess over milliseconds, we obsess over removing friction from your workflows."

Long-Term Partnership

Digital Factory isn't project-based consulting. It's ongoing partnership designed for compound improvements.

  • Business Outcome Focus: We care about impact, not billable hours
  • Long-Term Relationship: Your success compounds over years, not months
  • Transparent Value: Every hour tracked, every improvement documented
  • Collaborative Innovation: We bring ideas; you bring context

"Partnership means we succeed when you succeed—not when we bill more hours."

Continuous Innovation

Your platform evolves with Atlassian's roadmap and your business needs.

  • Regular Capability Updates: New Atlassian features assessed and activated
  • Proactive Recommendations: We spot opportunities before you ask
  • AI Integration: First-mover advantage on Intelligence and Rovo
  • Platform Roadmap Alignment: Your evolution syncs with Atlassian releases

"Innovation without implementation is just interesting ideas. We turn ideas into results."

Getting Started

Step 1:

Platform Discovery (Free, 30 mins)

We access your environment and identify your opportunities. No obligation.

Step 2:

Foundation Proposal (48 hours) 

Receive a tailored proposal addressing your specific quick wins and priorities.

Step 3:

Foundation Delivery (3-4 weeks)

50 hours of focused execution. Immediate value plus your 12-month roadmap.

Step 4:

Digital Factory Partnership (Ongoing)  

Your roadmap guides continuous optimisation through all three pillars.

READY TO TALK?

Book Your Free Platform Discovery

You've seen what we do. If you're ready to explore how Design Industries can optimise your Atlassian investment, let's start with a conversation. No obligation. No sales pressure. Just a straightforward conversation about your Atlassian environment.

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Join the many companies and government businesses of the we’ve helped become more efficient

 

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Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street

Services That Work Well Together

Combine Digital Factory with our other services for maximum impact
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AI Fast Start

Activate Atlassian Intelligence and Rovo in 2–3 weeks. Perfect entry point before Digital Factory.

 

Explore AI Fast Start >

Strategy and Implementation

Strategy and Implementation

New to Atlassian? Start here. We build your foundation, then transition to Digital Factory for ongoing management.

 

View Implementation Services >

Atlassian Cloud Migration Support

Atlassian Cloud Migration Support

Still on Server or Data Centre? We migrate you to Cloud, then manage through Digital Factory.

 

Learn About Migration >

Frequently Asked Questions

Can’t find what you need? Check out our FAQ or go to our Support Center or Contact us.

What's the minimum commitment for Digital Factory?
There's no minimum commitment period. You can exit at any time. We believe the value speaks for itself - clients stay because Digital Factory delivers results, not because they're locked in.
Do unused improvement hours roll over?
Yes, unused hours roll over month-to-month and year-to-year. We want you to use hours when they deliver the most value, not because they're about to expire.
Can we change tiers during our partnership?
You can move up tiers at any time as your needs grow. Most clients start conservatively and increase as they see the value.
How quickly do you respond to support requests?
All support requests are picked up within one hour during business hours (9 AM - 6 PM AEST). Critical issues impacting productivity are prioritised immediately.
Who owns the work you create?
You do. All configurations, workflows, automations, and documentation created during your engagement belong to your organisation
How do I get started?
Book a free Platform Discovery. We'll access your environment, identify quick wins, and map your pathway to Digital Factory partnership. No obligation.
STILL NOT SURE?

Why should I consider Digital Factory?

With Digital Factory, you can move beyond the old ‘break-fix’ approach. Our proactive approach prevents issues before they surface, keeps your Atlassian platform optimised, and—through our proven Community of Practice framework—actively builds your team’s internal capability.

 

Gain immediate savings, expert support, and ongoing innovation with AI-powered solutions. Enjoy dedicated partnership and clear, data-driven results tailored to your business goals.

 

Free initial consultation | No-obligation assessment | Response within one business day