MAXIMISE YOUR CONFLUENCE PERFORMANCE

Confluence Consulting: Enterprise Knowledge Management That Works

Design Industries transforms information chaos into structured knowledge for organisations across Australia. We design intuitive intranets, knowledge bases, and collaboration spaces that make critical information instantly findable—powered by Atlassian Intelligence for AI-enhanced discovery.

 

✓ Atlassian Solution Partner

✓ 15+ Years Experience

✓ Melbourne HQ, Nationwide Service

✓ SharePoint Migration Specialists

Atlassian Confluence Consulting Enterprise Knowledge Management-2

The Knowledge Problem

Your organisation has a knowledge problem. Critical information lives in email threads, personal drives, abandoned wikis, and the heads of people who might leave tomorrow. Teams waste hours searching for documents they know exist. New starters take months to find their feet. The same questions get answered over and over.

SharePoint promised to solve this but delivered folder structures nobody can navigate and search that never finds what you need. Google Workspace creates collaboration but not knowledge architecture. And that internal wiki from 2015? Nobody remembers who owns it.

 

The difference is architecture. Confluence provides the platform, but the real value comes from systematic information design — spaces structured around how people actually work, templates that ensure consistency, and AI-powered search that surfaces knowledge instantly.

The Knowledge Problem The real value comes from systematic information design-2

Why Confluence?

Built for Knowledge Work

Confluence isn't a document repository with collaboration features bolted on. It's purpose-built for creating, organising, and finding knowledge.

  • Living Documentation — Pages that evolve with your organisation, not static files
  • Native Atlassian Integration — Connect knowledge to Jira issues, service requests, and project workflows
  • AI-Powered Search — Rovo integration delivers intelligent knowledge discovery
  • Real-Time Collaboration — Simultaneous editing, comments, and inline discussions
  • Templates & Standards — Consistent documentation without enforcement overhead

Beyond Document Storage

Confluence transforms how your organisation captures and shares knowledge.

  • Contextual Knowledge — Information linked to projects, teams, and processes
  • Findable Information — Intelligent search, labels, and space organisation
  • Institutional Memory — Decision logs, retrospectives, and lessons learned that persist
  • Self-Service Answers — Reduce repeat questions with accessible documentation

How It Works

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Step 1: Platform Discovery (Free)

Every Confluence engagement starts with understanding your knowledge landscape.

  • Current State Assessment — Where does knowledge live today? What's working?
  • User Research — How do your teams create, find, and use information?
  • Gap Analysis — What knowledge is missing, scattered, or outdated?
  • Quick Win Identification — What can we improve immediately?

No obligation. No sales pitch. Just an honest assessment of your knowledge management opportunity.

Outcome: A clear implementation roadmap with information architecture recommendations.

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Step 2: Confluence Deployment

Our methodology delivers knowledge infrastructure that people actually use:

 

Phase What Happens Your Involvement

Discovery & Design

Map information architecture, define spaces, design templates

2–3 days stakeholder time

Configuration

Build space structure, configure permissions, deploy templates

Minimal — we handle it

Migration

Transfer content from existing systems with cleanup

Content owner input

Integration

Connect to Jira, JSM, Slack/Teams, and other tools

Technical team input

Training

Content creator training, admin training, end-user orientation

Team participation

Go-Live

Phased rollout with adoption support

Exec comms support

Typical Timelines:

  • Team knowledge base: 2–4 weeks
  • Department intranet: 4–8 weeks
  • Enterprise-wide deployment: 8–16 weeks

Investment: Tailored to your scope and complexity

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Step 3: Transition to Digital Factory

Your knowledge infrastructure needs ongoing care as your organisation evolves.

Through Design Industries' Digital Factory, your Confluence environment receives:

  • Content Governance — Regular reviews, archival processes, and quality maintenance
  • AI Enhancement — Rovo integration for intelligent knowledge discovery
  • Architecture Evolution — Space restructuring as your organisation changes
  • Template Updates — New templates for emerging documentation needs

Confluence Solutions

Enterprise Knowledge Base

Centralise organisational knowledge for instant access.

  • Information architecture aligned to your organisation
  • Template library for consistency
  • Search optimisation with labels and macros
  • Governance framework and policies
  • Rovo-powered AI discovery

Corporate Intranet

Replace SharePoint with a modern employee experience platform.

  • Employee hub with news and updates

  • Department portals with tailored content

  • Policy library and procedures

  • People directory and org charts

  • Self-service resources and FAQs

Technical Documentation

Give engineering teams documentation that keeps pace with development.

  • Versioned API documentation
  • Architecture decision records
  • Runbooks and playbooks
  • Code documentation and standards
  • Integration guides

Project Documentation

Ensure project knowledge survives beyond project completion.

  • Consistent project space structure
  • Meeting notes with decisions and actions
  • Retrospectives and lessons learned
  • Stakeholder updates and reporting
  • Handover documentation templates
READY TO TALK?

Book Your Free Platform Discovery

If you're unsure whether the full bundle fits your needs, start with our free Platform Discovery—we'll review your entire environment and recommend the best path forward. If you're ready to explore how Design Industries can optimise your Atlassian investment, let's start with a conversation. 

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SharePoint Migration

Many organisations are moving from SharePoint to Confluence. Here's what drives the switch:

 

Factor SharePoint Confluence
Search Experience

Notoriously poor

Intelligent, AI-enhanced
User Experience

Complex, folder-heavy

Clean, intuitive
Jira Integration

Requires third-party tools

Native, seamless
Real-Time Collaboration

Limited

Full simultaneous editing
Content Creation

Word-document mindset

Web-native pages
Mobile Experience

Functional but dated

Modern mobile apps

Our Migration Approach:

  1. Content Audit — Identify what's worth migrating vs. archiving

  2. Architecture Design — Map SharePoint structure to Confluence spaces

  3. Automated Migration — Bulk content transfer with metadata preservation

  4. Manual Enhancement — High-value pages restructured for Confluence

  5. Parallel Running — Both systems available during transition

  6. Cutover — Clean switch with redirect handling

The key to using Confluence successfully is engaging Atlassian Solution Partners, Design Industries

We help you unlock Confluence's full potential. Our expertise ensures a seamless integration into your business, enabling your team to work smarter and more collaboratively.

Key 1

Procure the right Confluence licensing package for your needs

Need a clearer picture of your Atlassian licensing set-up? Worried your team don’t have the tools they need? We can help!

Key 2

Install Confluence with best-practice configuration sets and workflows

You stay in the driver’s seat while we build an Atlassian system to propel you to greater productivity, profitability and efficiency using the power of Agile.

 

Learn more about best configuration practices   >

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AI Summaries and Smart Links

Get instant previews and seamless onboarding in Confluence, with smart links that keep all your tools connected—so you stay focused, not searching.

Key 4

Train your team on foundation skills and insider secrets

You’ve got an amazing productivity platform – now your staff need to be trained to the highest standard to use it to its full potential. We can also provide your teams with ongoing support and continual improvement to maximise your productivity and ROI.

 

Learn more about our training services   >

Why Design Industries for Confluence?

15+ Years of Atlassian Expertise

We've deployed Confluence across government, financial services, healthcare, and enterprise clients—from 50-person teams to 7,000+ user organisations.

  • Proven Architectures — Information structures refined across hundreds of deployments
  • Migration Experience — Transitioned organisations from SharePoint, Google Sites, legacy wikis
  • Integration Expertise — Connected Confluence to enterprise systems across industries

Formula One Precision

Like everything we do, our Confluence deployments follow systematic methodology.

  • Architecture First — Information design before configuration
  • User-Centred — Structures that match how people work
  • Knowledge Transfer — Your team owns the platform, not us

Frequently Asked Questions

Can’t find what you need? Check out our FAQ or go to our Support Center or Contact us.

How long does a Confluence implementation take?
It depends on scope. A team knowledge base can be live in 2–4 weeks. Department intranets typically take 4–8 weeks. Enterprise-wide deployments with multiple spaces and migrations run 8–16 weeks. We'll provide a clear timeline after Platform Discovery.
Do you migrate content from our existing systems?
Yes. We migrate content from SharePoint, Google Sites, legacy wikis, file shares, and other systems. Migration includes content audit, cleanup decisions, and restructuring for Confluence — not just a lift-and-shift.
What about our existing SharePoint investment?
Many organisations run Confluence alongside SharePoint initially, then transition over time. We can help you plan a phased approach that protects your existing investment while building toward better knowledge management.
How do you ensure people actually use Confluence?
Adoption comes from good architecture, not mandates. We design spaces around how people actually work, create templates that make documentation easy, and provide training that builds confidence. We also integrate with tools teams already use — Slack, Teams, Jira — so Confluence fits into existing workflows.
Can Confluence integrate with our other systems?
Confluence integrates natively with all Atlassian products and connects to hundreds of other tools via marketplace apps and APIs. Common integrations include Slack, Microsoft Teams, Google Workspace, and enterprise systems like SAP and Salesforce.
How do I get started?
Book a free Platform Discovery. We'll assess your current knowledge landscape, understand your requirements, and provide recommendations with timeline and investment. No obligation.

Getting Started

If you already have Confluence but it's become a document graveyard, Platform Discovery is your starting point. We'll assess your current environment and identify opportunities — whether restructuring, content cleanup, or AI-enhanced discovery through Rovo.

 

Step 1:

Platform Discovery (Free, 45 minutes)

We assess your current knowledge landscape and identify your optimal Confluence approach.

Step 2:

Architectural Proposal (48 hours) 

Receive recommendations for information architecture, scope, timeline, and investment.

Step 3:

Deployment

(2 - 16 weeks)

Systematic build-out with content migration and team enablement.

Step 4:

What's Next (Ongoing)  

Transition to Digital Factory for ongoing governance, or operate independently with the foundation we've built.

What our Customers say about us

swisse-logo

“Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support."

 

Matt Lecchi
Global IT Operations Manager,
Swisse Wellness
cLEMNGER 2

“Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance.
The rigour and detail in their process and documentation is incredible.”

 

Dave Keating
Chief Operating Officer,
Clemenger BBDO
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“We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of our teams, who are working on corer bank payment systems such as our .com."

 

Paul Anastasopoulos
Platform Manager, ANZ

Join the many companies and government businesses of the we’ve helped become more efficient

 

Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street
Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street

Other Services

Not the right service for you? How about these other ones. As certified experts and a Solution Partner, we streamline workflows, unite teams, and drive agility across organizations.

Strategy and Implementation

Digital Factory

Confluence needs ongoing governance, content reviews, and architecture evolution. Digital Factory keeps your knowledge base healthy.

 

Partner with Digital Factory  >
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AI Fast Start

Activate Rovo for AI-powered search, content summarisation, and intelligent knowledge discovery across Confluence.

 

Start AI Fast Start   >
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Jira Implementation

Connect your knowledge base to work management for complete project visibility and documentation.

 

Learn About Implementation   >
READY TO TRANSFORM YOUR KNOWLEDGE MANAGEMENT?

Let's Talk About Your Knowledge Management

Whether you're escaping SharePoint, building from scratch, or reviving a neglected Confluence, our Melbourne-based team is ready to help.


No obligation. No sales pressure. Just a straightforward conversation about what's possible.