Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support.
Atlassian Digital Factory
Accelerate your platform. We work alongside you to drive adoption, push through changes, and get more from your Atlassian investment. Licences, support, and strategic improvements — handled by a team that knows Atlassian inside out, so yours doesn't have to. We embed as your Atlassian community of practice, proactively engaging with your teams to drive workflow optimisation, automation, and AI enablement that makes their day easier and more productive.
Atlassian Solution Partner · Melbourne HQ, nationwide service
The certified Atlassian stack we ship every day
There's always room to improve
Most teams actively use around 40% of what Atlassian can do. The rest is performance waiting to be unlocked: automation ready to switch on, AI features ready to add value, and workflows that can be streamlined to give your people back time.
The question isn't whether there's more to unlock. There always is. The question is which improvements will deliver the most value for your business right now.
That's why we start every engagement with Platform Discovery.
How Digital Factory works
Three steps to turn your Atlassian investment into a strategic advantage.
Free · 1 to 2 hours
Platform Discovery
We map where your platform stands today:
Usage analysis across all products
Security and permissions review
Licence optimisation opportunities
Quick win identification
Gap analysis against best practice
Outcome: a clear picture of your opportunities and immediate next steps.
3 to 4 weeks · Tailored to your environment
Foundation Package
We act on your priorities and establish operational excellence:
Security configuration improvements
Permission structure cleanup
Workflow optimisation
Licence review and right-sizing
Quick wins implementation
Documentation update
Training for admin teams
Deliverable: a 12-month strategic roadmap with prioritised actions and expected outcomes.
Ongoing partnership
Digital Factory Partnership
Three pillars of continuous value that work together seamlessly:
Pillar 1: Licensing optimisation
Complimentary licence management, optimisation and consolidated billing.
Complimentary licence management, optimisation and consolidated billing.
Pillar 2: Platform Support
Complimentary platform support, with rapid response when you need it.
Complimentary platform support, with rapid response when you need it.
Pillar 3: Strategic improvements
Prepaid hours focused entirely on moving your platform forward.
Prepaid hours focused entirely on moving your platform forward.
A partnership shaped around your environment and priorities.
The three pillars in detail
Continuous value delivered through three interconnected pillars.
1
Pillar 1: Licensing optimisation
Complimentary with Digital Factory
Partner with us and benefit from our Atlassian Solution Partner status, at no extra cost.
Licence optimisation: right-sized licensing based on actual usage. Identify inactive users and ensure you only pay for what you need.
Consolidated management: a single point of contact. One invoice, one renewal date across all Atlassian products.
Budget predictability: transparent pricing with 12-month renewal forecasting, so your budget planning stays clear.
Governance assurance: compliance-ready documentation with complete licence history and usage reports.
Zero added cost. Leverage our partner status for better pricing and support.
2
Pillar 2: Platform Support
Complimentary with Digital Factory
Rapid response when you need it.* Complimentary platform support, with no surprise invoices.
Rapid response: requests picked up quickly, with critical items escalated immediately.
Proactive monitoring: we watch your environment so issues are caught early. Security alerts and drift detection included.
User management: complete lifecycle management including onboarding, offboarding and access reviews.
Health assessments: regular platform reviews with actionable recommendations and performance benchmarks.
Rapid, complimentary support that keeps your team productive.
3
Pillar 3: Strategic improvements
Your prepaid strategic hours
Strategic enhancements that compound over time. This is where your prepaid hours are focused.
Workflow optimisation: streamlined processes that increase velocity through automation.
AI and automation: Rovo agents and intelligent workflows that learn from your usage patterns.
Governance framework: policies, standards and controls designed to scale as your organisation grows.
Training and capability: user adoption programmes. We transfer knowledge, not dependencies.
Continuous innovation, so your platform evolves with your business.
* Support Centre hours: 9:00 AM to 6:00 PM AEST/AEDT
What our customers say about us
Enterprise teams across financial services, advertising, and consumer health trust Design Industries to scale their platforms with precision.
Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance. The rigour and detail in their process and documentation is incredible.
We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of our teams, who are working on core bank payment systems such as our .com.
Why partner with Digital Factory?
Championship-level Atlassian expertise, delivered with the precision of a Formula One pit crew.
Methodical approach
We work like a Formula One pit crew: systematic, precise and fast.
Systematic excellence: every engagement follows proven patterns.
Data-driven optimisation: decisions backed by usage analytics.
Precision engineering: configuration built for scale.
Championship support: response times that matter.
"Like F1 teams obsess over milliseconds, we obsess over removing friction from your workflows."
Long-term partnership
Digital Factory isn't project-based consulting. It's an ongoing partnership designed for compound improvements.
Business outcome focus: we care about impact, not billable hours.
Long-term relationship: your success compounds over years, not months.
Transparent value: every hour tracked, every improvement documented.
Collaborative innovation: we bring ideas, you bring context.
"Partnership means we succeed when you succeed, not when we bill more hours."
Continuous innovation
Your platform evolves with Atlassian's roadmap and your business needs.
Regular capability updates: new Atlassian features assessed and activated.
Proactive recommendations: we spot opportunities before you ask.
Early-adopter expertise: hands-on with Atlassian Intelligence and Rovo.
Platform roadmap alignment: your evolution syncs with Atlassian releases.
"Innovation without implementation is just interesting ideas. We turn ideas into results."
Getting started
Four steps, from first conversation to ongoing partnership.
01
Platform Discovery
Free, 30 minutes. We assess your environment and identify your opportunities. No obligation.
02
Foundation Proposal
Within 48 hours. A tailored proposal for your specific quick wins and priorities.
03
Foundation Delivery
3 to 4 weeks. Focused execution: immediate value plus your 12-month roadmap.
04
Digital Factory Partnership
Ongoing. Your roadmap guides continuous optimisation across all three pillars.
Free Platform Discovery — no obligation
Book your free Platform Discovery.
No sales pitch. No slide deck. Just an honest assessment of your Atlassian environment, your requirements, and a clear implementation pathway from the team that would actually run your engagement.
45 minutes, current-state assessment included
Senior practitioner with 200+ implementations behind them
Clear roadmap with scope, timeline, and investment
Proposal back within 48 hours of the call
Prefer email? hello@di.net.au · Or call 1300 73 63 63
Our clients
Services that work well together.
Combine Digital Factory with our other services for maximum impact.
AI & Automation
AI Fast Start
Activate Atlassian Intelligence and Rovo in 2–3 weeks. Perfect entry point before Digital Factory.
Explore AI Fast Start →Atlassian platform
Strategy and Implementation
New to Atlassian? Start here. We build your foundation, then transition to Digital Factory for ongoing management.
View implementation services →Atlassian platform
Atlassian Cloud Migration Support
Still on Server or Data Centre? We migrate you to Cloud, then manage through Digital Factory.
Learn about migration →Frequently asked.
What's the minimum commitment for Digital Factory?
There's no minimum commitment period and you can exit at any time. The value speaks for itself: clients stay because Digital Factory delivers results, not because they're locked in.
Do unused improvement hours roll over?
Yes. Unused hours roll over month to month and year to year. We want you to use hours when they deliver the most value, not because they are about to expire.
Can we change tiers during our partnership?
You can move up tiers at any time as your needs grow. Most clients start conservatively and increase as they see the value.
How quickly do you respond to support requests?
All support requests are picked up within one hour during business hours, 9:00 AM to 6:00 PM AEST. Critical issues impacting productivity are prioritised immediately.
Who owns the work you create?
You do. All configurations, workflows, automations, and documentation created during your engagement belong to your organisation.
How do I get started?
Book a free Platform Discovery. We'll access your environment, identify quick wins, and map your pathway to Digital Factory partnership. No obligation.
Can't find what you need? Check out our FAQ or go to our Support Centre or contact us.
Why consider Digital Factory?
Move beyond break-fix. We keep your Atlassian platform optimised, head off issues before they surface, and embed alongside your team as a community of practice, delivering clear, data-driven results.
Free initial consultation | No-obligation assessment | Response within one business day