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In pandemic times it is hard to manage face-to-face business meetings. The number of local customers decreased hence also profits. That is why every business should be looking to improve existing solutions and implement new ones.

How it can be done? The solution is easy! If you didn’t do it yet, you should step into the virtual world where you will find many benefits, like the opportunity to find new customers and advertise your products.

As you know, today is great time to change the way you work to keep your work going and really see the progress of your team. The global situation caused a burning need to computerize all possible business sectors and move them to the virtual world. To meet this need, developers are racing to create new work tracking solutions.

Jira – the work tracking solution

One team working on this are the Atlassian developers who designed the Jira application family. In this article, you will find information about the basics of Jira tracking tools. It is an introduction to a series of articles about a feature for tracking your team’s progress, goals and highlighting weak points.

We hope that we will help you continually improve your business, make your clients smile and they will be more oriented on the team goal. If you are still asking yourself “How is Jira supposed to help my team on a daily basis?”, please navigate to the next chapter where we will explain this.

Introduction to Jira application family

Jira applications are one of the Atlassian tools which gives you the ability to easily track your team’s daily routine. Atlassian has a large application portfolio including a family of JIRA applications like Jira Core, Jira Software, Jira Service Management. Each of these applications is derived from Jira Core, which was the first issue tracking platform dedicated to Business projects and each of them has a different purpose.

Jira Core gives availability to all licensed users to manage projects across workflow/s, monitor tasks details and measure performance for created tasks within dashboard gadgets.

Jira Software is designed for the Software teams and includes all the functionalities of JIRA core. It allows planning, tracking, releasing and reporting with Agile boards. It needs to be highlighted that in this application it is possible to integrate with development tools and set release hub for software version release.

Jira for Service Desk Teams

Jira Service Management is the final Atlassian family products which are designed for the ITSM process. Similar to Jira Software this application is also based on the Jira Core and has all the functionalities of it.

Additionally in this application, agents (the name of users acting as the service desk / customer support team in the project) will have at their disposal the possibility to design, customize and use the customer portal for collecting customers’ requests.

It is important to mention that all of the tasks will be allocated to proper queues (dedicated JSM feature), and based on them the agent will be able to analyze team progress in solving tasks and measure compliance with Service Level Agreements (SLA).

The right Jira for your business needs

As you can see each of the Jira applications is strongly dedicated to your business needs. This cannot be denied. But we are here, not only to showcase Jira’s ability, a product that we love and use daily.

We are writing these articles because we would like to highlight key features of the Jira family like the ability to collect, trace, analysis and report daily tasks which can be used by your team to improve your daily work, your team and company.

We know Jira Service Management– let us get your team up to speed

Every team has their own unique customer service processes – DI’s experts will spend time with you to understand these and ensure Jira Service Management works to increase your productivity and collaboration.

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