Atlassian Solution Partner Confluence Consulting

Enterprise knowledge management that works

Design Industries transforms information chaos into structured knowledge for organisations across Australia. We design intuitive intranets, knowledge bases, and collaboration spaces that make critical information instantly findable, powered by Atlassian Intelligence for AI-enhanced discovery.

Book Your Free Assessment → About SharePoint Migration

The knowledge problem

Your organisation has a knowledge problem. Critical information lives in email threads, personal drives, abandoned wikis, and the heads of people who might leave tomorrow. Teams waste hours searching for documents they know exist. New starters take months to find their feet. The same questions get answered over and over.

SharePoint promised to solve this but delivered folder structures nobody can navigate and search that never finds what you need. Google Workspace creates collaboration but not knowledge architecture. And that internal wiki from 2015? Nobody remembers who owns it.

The difference is architecture. Confluence provides the platform, but the real value comes from systematic information design: spaces structured around how people actually work, templates that ensure consistency, and AI-powered search that surfaces knowledge instantly.

Why Confluence?

Built for knowledge work

Confluence isn't a document repository with collaboration features bolted on. It's purpose-built for creating, organising, and finding knowledge.

Living documentationpages that evolve with your organisation, not static files
Native Atlassian integrationconnect knowledge to Jira issues, service requests, and project workflows
AI-powered searchRovo integration delivers intelligent knowledge discovery
Real-time collaborationsimultaneous editing, comments, and inline discussions
Templates and standardsconsistent documentation without enforcement overhead

Beyond document storage

Confluence transforms how your organisation captures and shares knowledge.

Contextual knowledgeinformation linked to projects, teams, and processes
Findable informationintelligent search, labels, and space organisation
Institutional memorydecision logs, retrospectives, and lessons learned that persist
Self-service answersreduce repeat questions with accessible documentation

How it works

Step 1: Platform Discovery (free)

Every Confluence engagement starts with understanding your knowledge landscape.

Current state assessmentwhere does knowledge live today? What's working?
User researchhow do your teams create, find, and use information?
Gap analysiswhat knowledge is missing, scattered, or outdated?
Quick win identificationwhat can we improve immediately?

No obligation. No sales pitch. Just an honest assessment of your knowledge management opportunity.

Outcome: a clear implementation roadmap with information architecture recommendations.

Step 2: Confluence deployment

Our methodology delivers knowledge infrastructure that people actually use. The full phase-by-phase breakdown is in the table below.

Typical timelines:

Team knowledge base: 2 to 4 weeks
Department intranet: 4 to 8 weeks
Enterprise-wide deployment: 8 to 16 weeks

Investment: tailored to your scope and complexity.

Step 3: Transition to Digital Factory

Your knowledge infrastructure needs ongoing care as your organisation evolves. Through Design Industries' Digital Factory, your Confluence environment receives:

Content governanceregular reviews, archival processes, and quality maintenance
AI enhancementRovo integration for intelligent knowledge discovery
Architecture evolutionspace restructuring as your organisation changes
Template updatesnew templates for emerging documentation needs

Phase	What happens	Your involvement
Discovery & design	Map information architecture, define spaces, design templates	2 to 3 days stakeholder time
Configuration	Build space structure, configure permissions, deploy templates	Minimal, we handle it
Migration	Transfer content from existing systems with cleanup	Content owner input
Integration	Connect to Jira, JSM, Slack/Teams, and other tools	Technical team input
Training	Content creator training, admin training, end-user orientation	Team participation
Go-live	Phased rollout with adoption support	Exec comms support

Confluence solutions

Enterprise knowledge base

Centralise organisational knowledge for instant access.

Information architecture aligned to your organisation
Template library for consistency
Search optimisation with labels and macros
Governance framework and policies
Rovo-powered AI discovery

Corporate intranet

Replace SharePoint with a modern employee experience platform.

Employee hub with news and updates
Department portals with tailored content
Policy library and procedures
People directory and org charts
Self-service resources and FAQs

Technical documentation

Give engineering teams documentation that keeps pace with development.

Versioned API documentation
Architecture decision records
Runbooks and playbooks
Code documentation and standards
Integration guides

Project documentation

Ensure project knowledge survives beyond project completion.

Consistent project space structure
Meeting notes with decisions and actions
Retrospectives and lessons learned
Stakeholder updates and reporting
Handover documentation templates

Book your free Platform Discovery

If you're unsure whether the full bundle fits your needs, start with our free Platform Discovery. We'll review your entire environment and recommend the best path forward. If you're ready to explore how Design Industries can optimise your Atlassian investment, let's start with a conversation.

Book Platform Discovery →

Platform Discovery (free, 45 minutes)

We assess your current knowledge landscape and identify your optimal Confluence approach.

Current state assessment

User research and gap analysis

Quick win identification

Clear implementation roadmap

Request your Platform Discovery

Prefer to start in writing? Send your details and a specialist will reply within one business day to arrange your free 45-minute session. If you'd rather talk now, use the booking button above.

By submitting, you agree to be contacted by Design Industries about your enquiry. We do not share your details with third parties.

SharePoint migration

Many organisations are moving from SharePoint to Confluence. Here's what drives the switch:

Factor	SharePoint	Confluence
Search experience	Notoriously poor	Intelligent, AI-enhanced
User experience	Complex, folder-heavy	Clean, intuitive
Jira integration	Requires third-party tools	Native, seamless
Real-time collaboration	Limited	Full simultaneous editing
Content creation	Word-document mindset	Web-native pages
Mobile experience	Functional but dated	Modern mobile apps

Our migration approach

Content audit

Identify what's worth migrating vs. archiving.

Architecture design

Map SharePoint structure to Confluence spaces.

Automated migration

Bulk content transfer with metadata preservation.

Manual enhancement

High-value pages restructured for Confluence.

Parallel running

Both systems available during transition.

Cutover

Clean switch with redirect handling.

Request a SharePoint Migration Assessment →

The key to using Confluence successfully is engaging Atlassian Solution Partners, Design Industries

We help you unlock Confluence's full potential. Our expertise ensures a seamless integration into your business, enabling your team to work smarter and more collaboratively.

Why Design Industries for Confluence?

25 years combined experience

We've deployed Confluence across government, financial services, healthcare, and enterprise clients, from 50-person teams to 35,000 user organisations.

Proven architectures: information structures refined across hundreds of deployments
Migration experience: transitioned organisations from SharePoint, Google Sites, legacy wikis
Integration expertise: connected Confluence to enterprise systems across industries

Formula One precision

Like everything we do, our Confluence deployments follow systematic methodology.

Architecture first: information design before configuration
User-centred: structures that match how people work
Knowledge transfer: your team owns the platform, not us

Frequently asked questions

How long does a Confluence implementation take?

It depends on scope. A team knowledge base can be live in 2 to 4 weeks. Department intranets typically take 4 to 8 weeks. Enterprise-wide deployments with multiple spaces and migrations run 8 to 16 weeks. We'll provide a clear timeline after Platform Discovery.

Do you migrate content from our existing systems?

Yes. We migrate content from SharePoint, Google Sites, legacy wikis, file shares, and other systems. Migration includes content audit, cleanup decisions, and restructuring for Confluence, not just a lift-and-shift.

What about our existing SharePoint investment?

Many organisations run Confluence alongside SharePoint initially, then transition over time. We can help you plan a phased approach that protects your existing investment while building towards better knowledge management.

How do you ensure people actually use Confluence?

Adoption comes from good architecture, not mandates. We design spaces around how people actually work, create templates that make documentation easy, and provide training that builds confidence. We also integrate with tools teams already use, Slack, Teams, Jira, so Confluence fits into existing workflows.

Can Confluence integrate with our other systems?

Confluence integrates natively with all Atlassian products and connects to hundreds of other tools via marketplace apps and APIs. Common integrations include Slack, Microsoft Teams, Google Workspace, and enterprise systems like SAP and Salesforce.

How do I get started?

Book a free Platform Discovery. We'll assess your current knowledge landscape, understand your requirements, and provide recommendations with timeline and investment. No obligation.

Can't find what you need? Check out our FAQ or go to our Support Centre or Contact us.

Getting started

If you already have Confluence but it's become a document graveyard, Platform Discovery is your starting point. We'll assess your current environment and identify opportunities, whether restructuring, content cleanup, or AI-enhanced discovery through Rovo.

Platform Discovery (free, 45 minutes)

We assess your current knowledge landscape and identify your optimal Confluence approach.

Architectural proposal (48 hours)

Receive recommendations for information architecture, scope, timeline, and investment.

Deployment (2 to 16 weeks)

Systematic build-out with content migration and team enablement.

What's next (ongoing)

Transition to Digital Factory for ongoing governance, or operate independently with the foundation we've built.

Book Platform Discovery →

What our customers say about us

"Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support."

"Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance. The rigour and detail in their process and documentation is incredible."

"We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of our teams, who are working on core bank payment systems such as our .com."

Our clients

Other services

Not the right service for you? How about these other ones. As certified experts and a Solution Partner, we streamline workflows, unite teams, and drive agility across organisations.

Digital Factory

Confluence needs ongoing governance, content reviews, and architecture evolution. Digital Factory keeps your knowledge base healthy.

Partner with Digital Factory →

AI Fast Start

Activate Rovo for AI-powered search, content summarisation, and intelligent knowledge discovery across Confluence.

Start AI Fast Start →

Jira Implementation

Connect your knowledge base to work management for complete project visibility and documentation.

Learn About Implementation →

Let's talk about your knowledge management

Whether you're escaping SharePoint, building from scratch, or reviving a neglected Confluence, our Melbourne-based team is ready to help.

No obligation. No sales pressure. Just a straightforward conversation about what's possible.

Melbourne HQ, nationwide service

Atlassian Solution Partner. 25 years combined experience. SharePoint migration specialists.

Free Platform Discovery, no obligation

Architectural proposal within 48 hours

Deployment from 2 weeks

Enterprise knowledge management that works

The knowledge problem

Why Confluence?

Built for knowledge work

Beyond document storage

How it works

Step 1: Platform Discovery (free)

Step 2: Confluence deployment

Step 3: Transition to Digital Factory

Confluence solutions

Enterprise knowledge base

Corporate intranet

Technical documentation

Project documentation

Book your free Platform Discovery

Platform Discovery (free, 45 minutes)

Request your Platform Discovery

SharePoint migration

Our migration approach

Content audit

Architecture design

Automated migration

Manual enhancement

Parallel running

Cutover

The key to using Confluence successfully is engaging Atlassian Solution Partners, Design Industries

Install Confluence with best-practice configuration sets and workflows

Procure the right Confluence licensing package for your needs

AI summaries and smart links

Train your team on foundation skills and insider secrets

Why Design Industries for Confluence?

25 years combined experience

Formula One precision

Frequently asked questions

Getting started

Platform Discovery (free, 45 minutes)

Architectural proposal (48 hours)

Deployment (2 to 16 weeks)

What's next (ongoing)

What our customers say about us

Our clients

Other services

Digital Factory

AI Fast Start

Jira Implementation

Let's talk about your knowledge management

Melbourne HQ, nationwide service