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Attention Australian Enterprise Owners…

Jira support slashes downtime & lost productivity, keeping your team running at full capacity ALL day, EVERY day

Discover how to eliminate bug, task or issue in ways that will transform your team during your free Atlassian software strategy session & roadmap

Speak To An Atlassian Expert Now

A few of our world class software partners…

Uncover our insider Jira strategies that maximise ROI

There’s a reason why 80% of Fortune 100 companies use Atlassian software like Jira – it’s the best project management software on the planet.

However, it can be complex and difficult to get the most out of it unless you have an Atlassian software expert to support you.

You can get all kinds of different Atlassian support packages which you can pre-purchase or we can tailor a package to your needs.

Our experts are here to solve your problems all year round – we also do regular health checks, upgrades and security updates to keep you firing on all cylinders.

Atlassian experts here to help you implement Jira, Confluence, and more

We have over 18 years’ experience supporting Australian companies with their software and we’re Atlassian Platinum Enterprise Solution Partners.

We know everything there is to know about integrating Atlassian products like Jira, Confluence, Jira Service Desk, Bitbucket, Bamboo and more into your business, plus how to get the most out of them.

If you’re like most people who have invested in Atlassian software you aren’t using it to its full potential.

We can fully integrate it into your team within 3 weeks – no matter how big your team is – and boost your efficiency by at least 200% within 12 months.

Speak To An Atlassian Expert Now
Learn how to track & optimise every second of your team’s time, making Jira a profitability weapon

We’ve helped companies and government agencies large and small become more efficient

Extra value you could discover when speaking to an expert…

  • WARNING: Your Company Is Bleeding Money in Productivity
    When you don’t have the right project management software and systems in place your company bleeds profit like a sliced artery!
  • The Inconvenient TRUTH About Managing Company Projects
    People are shocked to learn the TRUE cost of an inefficient project – find out how a few small changes can skyrocket your bottom-line
  • 3 Easy Ways You Can Slash Your Project Completion Times
    These simple yet highly effective methods dramatically reduce the time your business spends on each project and slash your costs
  • Which Atlassian Software Do You Need To Become Profitable
    Some Atlassian products are more essential to your business then others – discover which will deliver the best ROI for you
  • How To Boost Your Company’s Efficiency By At Least 200%
    When you follow these proven and highly effective strategies you can easily DOUBLE your company’s productivity and efficiency

Speak To An Atlassian Expert Now
Learn how to track & optimise every second of your team’s time, making Jira a profitability weapon

Want To Learn More First?

If your business is making these costly Atlassian mistakes, you need our help…

For a limited time only we are offering you a FREE copy of our Atlassian integration guide, ‘5 Atlassian Implementation Mistakes That Cost Companies Millions Every Year’.

Enter you details below and you’ll discover the
shockingly expensive traps Australian companies fall into when they get Atlassian products. Make sure you claim your FREE copy now while it’s still available.


Streamline your project so tasks get completed

When you don’t use an Atlassian product like Jira to manage your projects your business bleeds money with inefficiencies.

There’s no transparency, no efficiency and nothing is easily shared or searchable – it’s a project management nightmare!

When you get Jira working at full capacity and your team
members properly trained everything becomes streamlined,
efficient and more profitable.

However, you MUST have the right support for your Atlassian software because it can be complex and complicated.

Our expert team can help you tweak, update and monitor your Atlassian Jira and solve any problems fast.
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Jira Support Service Desk

Nobody does Jira support like Design Industries does it. We’re Australia’s leading consultants for Atlassian technologies, and when you need Jira Service Desk implentation services, we’re right here for you, 100 percent of the time.

Your team are the experts in providing support for your product, and we’re the experts in providing support for your team. It probably isn’t reasonable to expect a member of your team to be an expert in your own technology and also a Jira expert as well. Fortunately that isn’t necessary, because you can count on support from Design Industries.

Our specialist Jira consultant will get you set up with your Jira helpdesk solution in almost no time at all, and once it’s done, if you have any problems at all, our own Jira helpdesk is just a couple of clicks away.

Why we’re the right choice for your Jira Service Desk implementation

So even if you’re just gettins started with Jira, help is at hand, and that’s always good to know. We take all the difficulty out of setting up your Jira Service Desk, so you can focus on continuing to provide great service to your own clients.

Your Jira expert is always available

There will always be situations where a client needs some kind of custom solution for a specific situation, and we have an expert Jira consultant on standby ready to help you at a moment’s notice.

We’re not just determined to be the best in Jira support, whatever needs you have, we likely already have or will quickly develop the solutions to meet your needs.

High quality Jira help saves you time and money

Did we mention frustration? We save you from that too. There is no problem you might face with your Jira Service Desk or main Jira implentation that we would not be able to fix for you.

Best of all, because we have expert Jira consultants on tap, that means you get faster solutions and it costs you less, because we minimize your downtime.

More uptime means greater productivity and more efficiency. You’ll be delivering the best solutions for your products, secure in the knowledge you have us ready to help if you encounter any trouble in the process.

Jira Service Desk is already the best for support

It’s so good, we use it ourselves. That means when you contact us for Jira support, we’re using the same software you are. You will get the most timely solutions when you contact Design Industries for Jira help.

Put your trust in us and you will not be disappointed. Our Jira consultants are the best resource to help you get the most from your Jira Service Desk implementation. Call us now to find out more about the many other services we can provide your business with.

Jira Service Desk implementation done right

If your business provides support services internally or externally, a Jira helpdesk is one of the best assets you could possibly have available to your support staff.

To make sure your Jira Service Desk is set up correctly, you should call Design Industries as your Jira Consultant. We will assign a Jira expert to assist you in getting the best possible implementation, saving time and complications.

You use Jira to support your clients, and we provide you with Jira help

Jira is so useful in so many ways, but there’s always a possibility with any software system for something unexpected to happen. When it does, you have Design Industries consultants always on call to help you out.

The assurance of having experts available to assist you means you don’t have to waste time training your own in-house experts, so your support teams can focus on supporting the software you develop and sell.

With our help, there will be no worries because we can smooth out any problem and keep everything in the best possible running order. Design Industries is help you can rely on, no matter what.

Jira is the ultimate helpdesk system

Jira was originally developed especially for this task. Since then it has expanded its capabilities into other areas such as project management, but will always remain first and foremost the best and most powerful helpdesk support system around.

With it, you can create documentation, support checklists, and much more. The level of detail and complexity is whatever your teams decide it should be.

Add more power with Confluence integration

Integrating Jira with Confluence makes it easier to share information throughout the organization. It sets up the ability to create interdepartmental project management scenarios for whole-of-business monitoring. You’re able to gain valuable business insights, keep track of task progression, and get the data you need for accurate reporting.

Easy to use help desk software

An important benefit of Jira is that it features an intuitive user interface and workflow model, so learning to do the most basic tasks can be achieved quickly. Learning to do more complex tasks will take some dedication, but compared to many competing products on the market, Jira is a snap to get started with, and it simply can do more than the majority of competitors can.

Examples of some of the features contained in Jira include:

  • Documentation integration and documentation generation
  • Reporting
  • Test planning integration
  • Customizable workflow
  • Unicode support
  • Support for creating custom fields
  • Support for Service Level Agreement (SLA) management
  • Integration with other software products
  • Support for multiple simultaneous projects
  • Full text search (indexed)
  • Indexed file search (with the Searchable Attachments plug-in installed)
  • Support for numerous input interfaces
    • Web
    • Email
    • Command Line / Console
    • Representational State Transfer (REST)
    • Simple Object Access Protocol (SOAP)
    • Eclipse Mylyn
    • Microsoft Visual Studio
    • Android
    • iOS
  • Support for RSS notifications
  • Compatible with Extensible Messaging and Presence Protocol (XMPP)
  • Revision control possible with
    • GIT
    • Mercurial
    • CVS
    • Subversion
    • Perforce
    • AccuRev
    • BitBucket Server
  • Support for multiple authentication methods
    • Web forms
    • OpenID
    • oAuth
    • LDAP
    • Shibboleth
    • Crowd

Many of these features simply work straight “out of the box”, while others just require a simple plug-in and a few easy configuration steps. Everything is very straightforward and should not require any considerable effort to understand.

Find out more by calling Design Industries

We’re glad to have an opportunity to answer your questions and help you prepare for introducing Jira into your business systems. If you need any more information before making the commitment to purchasing a Jira license, please reach out to us and discover all the things we can do for you.

Design Industries are an Atlassian Platinum Solution Partner that offers premium Atlassian support. We also offer a high level of Jira support & confluence software support.
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Prioritises tasks & keeps everyone accountable

You must be able to track what people are doing and how long they take on your project or they will use the opportunity to slack off and hide.

When you have Jira properly integrated into your team, everyone knows what they should be doing and it keeps them accountable and productive.

You’ll know what each team member is doing, when it should be completed and what task they will go onto next.

Everything has the potential to be done on time, on budget and nothing gets missed. You need this type of visibility and accountability to achieve peak productivity.

Speak To An Atlassian Expert Now
Learn how to track & optimise every second of your team’s time, making Jira a profitability weapon

How Can We Help You?

Tailored support packages

Need help integrating Atlassian software into your team? We have proven implementation strategies that help you get up and running as fast as possible. These include quick-start configurations, platform management, continual improvement services, ongoing coaching, team training and support.

Dedicated support experts

Our expert team are here for you year round. Whether to provide you extra layers of support to cover holiday leave, or enterprise support for your entire organisation, we will be there for you. Our expertise goes beyond Atlassian and extends to your integrated systems and software.

Proactive health monitoring

We conduct regular health checks, monitor live dashboards and pre-empt problems, meaning your support gets managed proactively. You’ll always be up to date with the latest security patches, upgrades and software updates so you minimise downtime and keep your business humming along.

Standard or custom built packages

You can pre-purchase one of our Atlassian support options or custom build a support package for your needs. You may already have some sort of Atlassian support inhouse but want to get heavy duty expertise to help with customisation and configuration. Whatever you needs we have the solution for you.

Speak To An Atlassian Expert Now
Learn how to track & optimise every second of your team’s time, making Jira a profitability weapon 

Unlock efficiencies with our iron-clad guarantee

When you partner with Design Industries and Atlassian
software, we make you a simple, yet powerful, guarantee…

We GUARANTEE to make your business more streamlined and efficient, or we work for FREE until we do.

This guarantee is valid across any integration, training, or implementation we perform. We can’t be fairer than that.

Speak To An Atlassian Expert Now
Learn how to track & optimise every second of your team’s time, making Jira a profitability weapon

Here’s what our happy clients are saying…

Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism & benchmark support

Matt LecchiGlobal IT Operations Manager, Swisse Wellness, 2018

Deploying DI’s Atlassian Patterns increased our productivity by 30%, reduced error’s by 90% and changed our release cycle from monthly to daily!

IT managerWorld's Leading Wetstock Management Software Provider, 2016

We reduced a number of tools across regions that caused miss-communication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of our teams, who are working on core bank payment systems such as our .com

Paul AnastasopoulosANZ SDCP Platform Manager, 2016

We have received prompt and flexible service at a competitive price. Our teams are able to collaborate more effectively.

Ronny TseeProject Analyst, Monash College, 2018

ANZ’s Journey With Atlassian

Finding Efficiencies For Berry Street

Hear What Design Industries Does

What else you could find out when speaking to an expert

Not sure you’re getting the best value out of your project management software?

  1. We break-down the challenges to your business’ Project Management systems (and if you currently use Atlassian we’ll show you where you’re leaving money on the table)
  2. We discuss how you can find efficiencies, execute projects faster, for less money, with less effort, (which makes your business substantially more profitable)
  3. You leave the meeting knowing more about your business and it’s systems – and you’ll have a document on exactly how you can implement changes to boost efficiency and profits!
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