Jira Support Service Desk
Nobody does Jira support like Design Industries does it. We’re Australia’s leading consultants for Atlassian technologies, and when you need Jira Service Desk implentation services, we’re right here for you, 100 percent of the time.
Your team are the experts in providing support for your product, and we’re the experts in providing support for your team. It probably isn’t reasonable to expect a member of your team to be an expert in your own technology and also a Jira expert as well. Fortunately that isn’t necessary, because you can count on support from Design Industries.
Our specialist Jira consultant will get you set up with your Jira helpdesk solution in almost no time at all, and once it’s done, if you have any problems at all, our own Jira helpdesk is just a couple of clicks away.
Why we’re the right choice for your Jira Service Desk implementation
So even if you’re just gettins started with Jira, help is at hand, and that’s always good to know. We take all the difficulty out of setting up your Jira Service Desk, so you can focus on continuing to provide great service to your own clients.
Your Jira expert is always available
There will always be situations where a client needs some kind of custom solution for a specific situation, and we have an expert Jira consultant on standby ready to help you at a moment’s notice.
We’re not just determined to be the best in Jira support, whatever needs you have, we likely already have or will quickly develop the solutions to meet your needs.
High quality Jira help saves you time and money
Did we mention frustration? We save you from that too. There is no problem you might face with your Jira Service Desk or main Jira implentation that we would not be able to fix for you.
Best of all, because we have expert Jira consultants on tap, that means you get faster solutions and it costs you less, because we minimize your downtime.
More uptime means greater productivity and more efficiency. You’ll be delivering the best solutions for your products, secure in the knowledge you have us ready to help if you encounter any trouble in the process.
Jira Service Desk is already the best for support
It’s so good, we use it ourselves. That means when you contact us for Jira support, we’re using the same software you are. You will get the most timely solutions when you contact Design Industries for Jira help.
Put your trust in us and you will not be disappointed. Our Jira consultants are the best resource to help you get the most from your Jira Service Desk implementation. Call us now to find out more about the many other services we can provide your business with.
Jira Service Desk implementation done right
If your business provides support services internally or externally, a Jira helpdesk is one of the best assets you could possibly have available to your support staff.
To make sure your Jira Service Desk is set up correctly, you should call Design Industries as your Jira Consultant. We will assign a Jira expert to assist you in getting the best possible implementation, saving time and complications.
You use Jira to support your clients, and we provide you with Jira help
Jira is so useful in so many ways, but there’s always a possibility with any software system for something unexpected to happen. When it does, you have Design Industries consultants always on call to help you out.
The assurance of having experts available to assist you means you don’t have to waste time training your own in-house experts, so your support teams can focus on supporting the software you develop and sell.
With our help, there will be no worries because we can smooth out any problem and keep everything in the best possible running order. Design Industries is help you can rely on, no matter what.
Jira is the ultimate helpdesk system
Jira was originally developed especially for this task. Since then it has expanded its capabilities into other areas such as project management, but will always remain first and foremost the best and most powerful helpdesk support system around.
With it, you can create documentation, support checklists, and much more. The level of detail and complexity is whatever your teams decide it should be.
Add more power with Confluence integration
Integrating Jira with Confluence makes it easier to share information throughout the organization. It sets up the ability to create interdepartmental project management scenarios for whole-of-business monitoring. You’re able to gain valuable business insights, keep track of task progression, and get the data you need for accurate reporting.
Easy to use help desk software
An important benefit of Jira is that it features an intuitive user interface and workflow model, so learning to do the most basic tasks can be achieved quickly. Learning to do more complex tasks will take some dedication, but compared to many competing products on the market, Jira is a snap to get started with, and it simply can do more than the majority of competitors can.
Examples of some of the features contained in Jira include:
- Documentation integration and documentation generation
- Test planning integration
- Customizable workflow
- Unicode support
- Support for creating custom fields
- Support for Service Level Agreement (SLA) management
- Integration with other software products
- Support for multiple simultaneous projects
- Full text search (indexed)
- Indexed file search (with the Searchable Attachments plug-in installed)
- Support for numerous input interfaces
- Command Line / Console
- Representational State Transfer (REST)
- Simple Object Access Protocol (SOAP)
- Eclipse Mylyn
- Microsoft Visual Studio
- Support for RSS notifications
- Compatible with Extensible Messaging and Presence Protocol (XMPP)
- Revision control possible with
- BitBucket Server
- Support for multiple authentication methods
- Web forms
Many of these features simply work straight “out of the box”, while others just require a simple plug-in and a few easy configuration steps. Everything is very straightforward and should not require any considerable effort to understand.
Find out more by calling Design Industries
We’re glad to have an opportunity to answer your questions and help you prepare for introducing Jira into your business systems. If you need any more information before making the commitment to purchasing a Jira license, please reach out to us and discover all the things we can do for you.
Design Industries are an Atlassian Platinum Solution Partner that offers premium Atlassian support. We also offer a high level of Jira support & confluence software support.