Statuspage Implementation & Support Services

Step up incident communication and reduce service ticket duplication with Statuspage

Incidents, network outages and updates happen – they’re part and parcel of running a complex service business. But it’s a tough balancing act to communicate proactively with users to maintain trust while working on a critical incident.

Statuspage is a simple, self-service option that allows users to check on the status of an incident or service outage. From ‘investigating’ to ‘resolved’, users can see the operational status of each part of your service, including components delivered by over 150 third-party providers.

It integrates perfectly with leading service desk, monitoring, alerting and ChatOps tools, including Atlassian’s Opsgenie.

Statuspage:

• Helps you communicate early and often to end-users about incidents that impact the tools they rely on.
• Automates status updates to the channels that your users prefer: your website, Twitter, Zendesk, Jira Service Management and Intercom.
• Allows you to manage consistent, proactive communications to subscribers directly via email, chat, text message or in-app communications.
• Simplifies team communication with integrations into Slack and Microsoft Teams.
• Showcases your historical uptime to prospective and current end-users.

We know Statuspage – let us get you up and running

The key to using Statuspage successfully is engaging Atlassian Platinum Solution Partners, Design Industries, to:

• walk you through Statuspage and show you what it can do for your business;
• procure the right Statuspage licensing package for your needs;
• integrate it into your existing workflows,
• integrate it correctly with other applications and Atlassian tools;
• train your team to use it correctly; and
• support your team with managed services and continual improvement.

Every team has its own unique communication and ITSM processes – DI’s experts will spend time with you to understand these and ensure Statuspage works to enhance them.