ATLASSIAN MANAGED SERVICES BY ATLASSIAN SOLUTION PARTNERS

Atlassian Managed Services

Free up your team to do their best work and leave the Atlassian maintenance and support to us.

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Lack the time & skills to manage your Atlassian environment properly?

We’ve got 18 years of experience managing Atlassian environments for small and large organisations around Australia.

 

Our expertise in designing and implementing Atlassian systems, together with our best-practice configuration sets gives us an impressive level of insight and skills that help us identify challenges and opportunities before anyone else.

 

Tailored support packages A package to keep your Atlassian environment running smoothly may include:

  • Monitoring for performance issues Performing regular health checks
  • Performing upgrades Installing security updates
  • Onboarding and offboarding new users
  • Managing user security/access
  • Archiving artefacts
  • Setting up workflows
  • Troubleshooting and support-desk functions
  • Strategy, implementation and beyond

Our Atlassian managed services are ideal for clients who engage us for strategy and implementation or continual development projects.

 

We can also be engaged separately for managed services or ad-hoc support if you are happy with your current setup.

Boost productivity & empower happier teams with Agile and Atlassian
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Optimized Performance

Ensure your Atlassian environment is configured and managed correctly, maximizing its effectiveness and minimizing errors.

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Time Savings

 Free up your staff from administrative tasks so you team can free to focus on core responsibilities and strategic initiatives.

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Specialized Expertise   

Rely on trained professionals with in-depth knowledge of Atlassian tools to handle day-to-day management and complex challenges.

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Improved Productivity  

Avoid disruptions caused by mismanagement and maintain a smoothly functioning Atlassian setup that supports your team’s success.

Frequently Asked Questions

Can’t find what you need? Go to our Support Center or Contact us

What support does Design Industries offer for the Atlassian toolset?
Design Industries supports the Atlassian toolset through a comprehensive, three-pillar approach. We optimise your licensing and costs, deliver robust day-to-day managed services, and drive continuous improvements with custom enhancements. This end-to-end support ensures your Atlassian environment remains efficient, secure, and aligned with your evolving business needs.
How does Design Industries ensure efficient collaboration?
We maintain a commitment to efficiency, providing access to our Atlassian environment, regular catch-ups, budget reports, and we always obtain approval to keep clients informed and in control.
How quickly can we onboard and start receiving support?
Once contracts are signed and initial payment is received, onboarding typically begins within 1–2 weeks. We coordinate access to your Atlassian environment, finalize scope, and schedule a kickoff meeting to align on priorities.
Can we upgrade or downgrade our tier mid-way through the engagement
Yes. We understand that requirements can change over time. You can move to a higher or lower tier subject to a mutual agreement and an updated Statement of Work (SoW) reflecting any rate or hours adjustments.
Can we have a dedicated resource assigned to our account?
In most tiers, you’ll have a designated Engagement Lead or Account Manager. Larger clients often request a named Atlassian Engineer or Consultant for deeper technical collaboration. This can be arranged based on availability and tier.

What our Customers say about us

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“Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support."

 

Matt Lecchi
Global IT Operations Manager,
Swisse Wellness
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“Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance.
The rigour and detail in their process and documentation is incredible.”

 

Dave Keating
Chief Operating Officer,
Clemenger BBDO
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“We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of out teams, who are working on corer bank payment systems such as our .com."

 

Paul Anastasopoulos
Platform Manager, ANZ

Join the many companies and government businesses of the we’ve helped become more efficient

 

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Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street

Other Services

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Strategy and Implementation

Strategy and Implementation

You stay in the driver’s seat while we build an Atlassian system to propel you to greater productivity, profitability and efficiency using the power of Agile.

 

Find out more   >

Atlassian Cloud Migration Support

Atlassian Cloud Migration Support

DI can ensure you have a straightforward migration to the Cloud as support and sales for the Atlassian server comes to an end.

 

Find out more   >

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Atlassian Support

Got an Atlassian challenge you just can’t figure out? Our team of experts are here to help.

 

Find out more   >

STILL NOT SURE?

What else do our pit crew provide?

Unsure if you're getting the best value from your enterprise software? We assess the ‘road-worthiness’ of your project management systems, showing you how to execute projects faster with less effort and cost. You’ll gain a clear roadmap to optimize efficiency and profits—plus a detailed action plan to keep your business running like a well-oiled machine.