STAY AHEAD OF INCIDENTS WITH OPSGENIE

Opsgenie licensing & support to keep your services running

DI can help you better plan service disruptions and control incidents with the professional installation of Opsgenie for your team.well-configured Jira Service Management tool will help your development, IT ops and business teams deliver exceptional ITSM and customer experiences fast.

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Get to the heart of the problem quickly, without missing a beat.

Managing incidents and service disruptions can be challenging, especially when alerts are misrouted, key information is overlooked, or procedures are missed. Opsgenie simplifies the process, ensuring your team can respond quickly and efficiently.

 

Opsgenie integrates seamlessly with monitoring, ticketing, and chat tools like Jira Service Desk, centralizing alerts and filtering noise to notify the right people through multiple channels. This ensures immediate attention to critical issues.

 

With intuitive on-call management, you can create and adjust schedules, define escalation rules, and manage everything from a single interface, streamlining response workflows.

 

Opsgenie also provides powerful analytics tools, offering insights into alert sources, team performance, and workload distribution, enabling continuous improvement in incident management.

Get Jira right the first time & reap the benefits of amazing productivity
Enhanced Planning and Tracking

Faster Incident Response

Ensure the right people are notified instantly with relevant information through centralized alerts and multiple notification channels.

Customized Workflows

Seamless Integration 

Connect Opsgenie with your existing monitoring, ticketing, and chat tools, including Jira Service Desk, for a unified incident management workflow.

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 On-Call Management

 Simplify scheduling and escalation rules with an easy-to-use interface, ensuring effective streamlined on-call coverage at all times.

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Actionable Insights

 Leverage advanced analytics to track alert sources, assess team performance, and balance on-call workloads for continuous improvement.

Get OpsGenie set up right the first time

Every team has their own unique processes – DI’s experts will spend time with you to understand these and ensure Opsgenie is implemented in a way that optimises response time and incident resolution.

Key 1

Procure the right Opsgenie licensing package for your needs

Need a clearer picture of your Atlassian licensing set-up? Worried your team don’t have the tools they need? We can help!
Key 2

Install Opsgenie with best-practice configuration sets and workflows

You stay in the driver’s seat while we build an Atlassian system to propel you to greater productivity, profitability and efficiency using the power of Agile.

 

Learn more about best configuration practices   >

Key 3

Integrate it into your existing workflows

Integrate it correctly with other Atlassian tools such as Jira

 

Learn more    >

Key 4

Train your team on foundation skills and insider secrets

You’ve got an amazing productivity platform – now your staff need to be trained to the highest standard to use it to its full potential. We can also provide your teams with ongoing support and continual improvement to maximise your productivity and ROI.

 

Learn more about our training services   >

Frequently Asked Questions

Can’t find what you need? Go to our Support Center or Contact us

What are Atlassian toolsets, and how can they benefit my business?
Atlassian toolsets include products like Jira, Confluence, Trello, and Bitbucket designed to enhance project management, collaboration, and software development. They help teams streamline workflows, improve communication, and boost productivity across various functions.
Which Atlassian tools are best suited for my team?
The right tools depend on your needs. Jira is ideal for project tracking and agile development, Confluence for documentation and collaboration, Trello for visual task management, and Bitbucket for source code management. An Atlassian expert can help identify the best fit for your business.
Can Atlassian tools integrate with other software we already use?

Yes, Atlassian tools integrate with a wide range of software, including Slack, Microsoft Teams, Google Workspace, and other project management and development tools, ensuring seamless workflows.

How can I ensure my team uses Atlassian tools effectively?
Proper setup, training, and ongoing support are key. Partnering with Atlassian Solution Experts can help you customize the tools, train your team, and optimize their usage to align with your goals.
Are Atlassian tools scalable for growing businesses?
Absolutely! Atlassian tools are designed to scale with your business, accommodating teams of any size and offering flexible solutions to meet evolving needs as your organization grows.

What our Customers say about us

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“Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support."

 

Matt Lecchi
Global IT Operations Manager,
Swisse Wellness
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“Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance.
The rigour and detail in their process and documentation is incredible.”

 

Dave Keating
Chief Operating Officer,
Clemenger BBDO
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“We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of out teams, who are working on corer bank payment systems such as our .com."

 

Paul Anastasopoulos
Platform Manager, ANZ

Join the many companies and government businesses of the we’ve helped become more efficient

 

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Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street

Other Services

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Strategy and Implementation

Strategy and Implementation

You stay in the driver’s seat while we build an Atlassian system to propel you to greater productivity, profitability and efficiency using the power of Agile.

 

Find out more   >

Atlassian Cloud Migration Support

Atlassian Cloud Migration Support

DI can ensure you have a straightforward migration to the Cloud as support and sales for the Atlassian server comes to an end.

 

Find out more   >

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Atlassian Support

Got an Atlassian challenge you just can’t figure out? Our team of experts are here to help.

 

Find out more   >

STILL NOT SURE?

What else do our pit crew provide?

Unsure if you're getting the best value from your enterprise software? We assess the ‘road-worthiness’ of your project management systems, showing you how to execute projects faster with less effort and cost. You’ll gain a clear roadmap to optimize efficiency and profits—plus a detailed action plan to keep your business running like a well-oiled machine.