EMPOWER YOUR TEAMS WITH JIRA SERVICE MANAGEMENT

Jira Service Management Implementation & Support Services

A well-configured Jira Service Management tool will help your development, IT ops and business teams deliver exceptional ITSM and customer experiences fast.

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Is your ITSM tool slowing your teams down?

Unlock the full potential of your ITSM and service teams with Jira Service Management. Designed to overcome common challenges like poor collaboration, limited visibility, and complex workflows, this powerful tool enables teams across IT, HR, and Finance to deliver exceptional service efficiently.

 

Jira Service Management integrates seamlessly with Jira and Confluence, creating a complete solution for collaboration and productivity. Assign issues for development, create knowledge bases for problem-solving, and streamline teamwork across your organization.

 

Quick to set up and highly adaptable, Jira Service Management grows with your business. It allows teams to track work organization-wide, providing rich contextual information for rapid responses to requests, incidents, and changes.

 

With a complete audit trail at your fingertips, your teams can focus on solving problems instead of researching issue histories, ensuring faster and more efficient service delivery.

Get Jira right the first time & reap the benefits of amazing productivity
Enhanced Planning and Tracking

Quick and Easy Setup

Any team in your organization can establish a service desk quickly with intuitive tools, making it easy to start managing requests and resolving issues right away.

Customized Workflows

Seamless Collaboration

Seamlessly integrate with Jira and Confluence to assign issues, create knowledge bases, and foster cross-team collaboration, ensuring faster and more efficient problem-solving.

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 Scalable and Adaptable

 Jira Service Management adapts to your organization’s evolving needs, providing flexible workflows and configurations to support teams as your business grows

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Tracking and Visibility

 Gain visibility with detailed tracking and audit trails, enabling teams to manage requests, incidents, and changes efficiently while maintaining clear records.

We know Jira Service Management – let us get your team up to speed

Every team has their own unique customer service processes – DI’s experts will spend time with you to understand these and ensure Jira Service Management works to increase your productivity and collaboration.

Key 1

Procure the right JSM licensing package for your needs

Need a clearer picture of your Atlassian licensing set-up? Worried your team don’t have the tools they need? We can help!
Key 2

Install Jira Service Management with best-practice configuration sets and workflows

You stay in the driver’s seat while we build an Atlassian system to propel you to greater productivity, profitability and efficiency using the power of Agile.

 

Learn more about best configuration practices   >

Key 3

Integrate it into your existing workflows

Integrate it correctly with other Atlassian tools such as Jira

 

Learn more about hosting with AWS   >

Key 4

Train your team on foundation skills and insider secrets

You’ve got an amazing productivity platform – now your staff need to be trained to the highest standard to use it to its full potential. We can also provide your teams with ongoing support and continual improvement to maximise your productivity and ROI.

 

Learn more about our training services   >

Frequently Asked Questions

Can’t find what you need? Go to our Support Center or Contact us

What are Atlassian toolsets, and how can they benefit my business?
Atlassian toolsets include products like Jira, Confluence, Trello, and Bitbucket designed to enhance project management, collaboration, and software development. They help teams streamline workflows, improve communication, and boost productivity across various functions.
Which Atlassian tools are best suited for my team?
The right tools depend on your needs. Jira is ideal for project tracking and agile development, Confluence for documentation and collaboration, Trello for visual task management, and Bitbucket for source code management. An Atlassian expert can help identify the best fit for your business.
Can Atlassian tools integrate with other software we already use?

Yes, Atlassian tools integrate with a wide range of software, including Slack, Microsoft Teams, Google Workspace, and other project management and development tools, ensuring seamless workflows.

How can I ensure my team uses Atlassian tools effectively?
Proper setup, training, and ongoing support are key. Partnering with Atlassian Solution Experts can help you customize the tools, train your team, and optimize their usage to align with your goals.
Are Atlassian tools scalable for growing businesses?
Absolutely! Atlassian tools are designed to scale with your business, accommodating teams of any size and offering flexible solutions to meet evolving needs as your organization grows.

What our Customers say about us

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“Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support."

 

Matt Lecchi
Global IT Operations Manager,
Swisse Wellness
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“Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance.
The rigour and detail in their process and documentation is incredible.”

 

Dave Keating
Chief Operating Officer,
Clemenger BBDO
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“We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of out teams, who are working on corer bank payment systems such as our .com."

 

Paul Anastasopoulos
Platform Manager, ANZ

Join the many companies and government businesses of the we’ve helped become more efficient

 

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Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street

Other Services

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Strategy and Implementation

Strategy and Implementation

You stay in the driver’s seat while we build an Atlassian system to propel you to greater productivity, profitability and efficiency using the power of Agile.

 

Find out more   >

Atlassian Cloud Migration Support

Atlassian Cloud Migration Support

DI can ensure you have a straightforward migration to the Cloud as support and sales for the Atlassian server comes to an end.

 

Find out more   >

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Atlassian Support

Got an Atlassian challenge you just can’t figure out? Our team of experts are here to help.

 

Find out more   >

STILL NOT SURE?

What else do our pit crew provide?

Unsure if you're getting the best value from your enterprise software? We assess the ‘road-worthiness’ of your project management systems, showing you how to execute projects faster with less effort and cost. You’ll gain a clear roadmap to optimize efficiency and profits—plus a detailed action plan to keep your business running like a well-oiled machine.