FLEXIBLE SUPPORT FROM ATLASSIAN SOLUTION PARTNERS

Ad Hoc Atlassian Support

Got an Atlassian challenge you just can’t figure out? Our team of experts are here to help.

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Need an Atlassian expert for small jobs, but don’t have one in-house?

It’s not always possible to employ a full-time Atlassian expert, but it helps to have one on call when you need support.

 

Our ad hoc Atlassian support service allows you to engage us to help you solve pressing challenges or complete small projects to move your business forward.

 

We don’t just know Atlassian, we’re accredited Atlassian Platinum Solution Partners. That means you’ll benefit from the skills and knowledge of our qualified team members who have worked with the entire Atlassian suite for over a decade.

 

Boost productivity & empower happier teams with Agile and Atlassian
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Comprehensive Maintenance

Get health checks, upgrades, and security updates to keep your Atlassian tools running smoothly and securely.

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Optimize and Configure Workflows  

Configure workflows and integrate Atlassian applications to enhance productivity and collaboration.

Scalable Cloud Hosting

Scalable and Robust Solutions 

Easily scale your platform for new users and workflows, ensuring seamless growth without interruptions.

Proven Efficiency Gains

Tailored Support and Training

Customized training, workshops, and troubleshooting to empower your team and resolve issues efficiently.

Frequently Asked Questions

Can’t find what you need? Go to our Support Center or Contact us

What support does Design Industries offer for the Atlassian toolset?
Design Industries supports the Atlassian toolset through a comprehensive, three-pillar approach. We optimise your licensing and costs, deliver robust day-to-day managed services, and drive continuous improvements with custom enhancements. This end-to-end support ensures your Atlassian environment remains efficient, secure, and aligned with your evolving business needs.
How does Design Industries ensure efficient collaboration?
We maintain a commitment to efficiency, providing access to our Atlassian environment, regular catch-ups, budget reports, and we always obtain approval to keep clients informed and in control.
How quickly can we onboard and start receiving support?
Once contracts are signed and initial payment is received, onboarding typically begins within 1–2 weeks. We coordinate access to your Atlassian environment, finalize scope, and schedule a kickoff meeting to align on priorities.
Can we upgrade or downgrade our tier mid-way through the engagement
Yes. We understand that requirements can change over time. You can move to a higher or lower tier subject to a mutual agreement and an updated Statement of Work (SoW) reflecting any rate or hours adjustments.
Can we have a dedicated resource assigned to our account?
In most tiers, you’ll have a designated Engagement Lead or Account Manager. Larger clients often request a named Atlassian Engineer or Consultant for deeper technical collaboration. This can be arranged based on availability and tier.

What our Customers say about us

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“Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism and benchmark support."

 

Matt Lecchi
Global IT Operations Manager,
Swisse Wellness
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“Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance.
The rigour and detail in their process and documentation is incredible.”

 

Dave Keating
Chief Operating Officer,
Clemenger BBDO
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“We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of out teams, who are working on corer bank payment systems such as our .com."

 

Paul Anastasopoulos
Platform Manager, ANZ

Join the many companies and government businesses of the we’ve helped become more efficient

 

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Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street

Other Services

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Strategy and Implementation

Strategy and Implementation

You stay in the driver’s seat while we build an Atlassian system to propel you to greater productivity, profitability and efficiency using the power of Agile.

 

Find out more   >

Atlassian Cloud Migration Support

Atlassian Cloud Migration Support

DI can ensure you have a straightforward migration to the Cloud as support and sales for the Atlassian server comes to an end.

 

Find out more   >

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Atlassian Support

Got an Atlassian challenge you just can’t figure out? Our team of experts are here to help.

 

Find out more   >

STILL NOT SURE?

What else do our pit crew provide?

Unsure if you're getting the best value from your enterprise software? We assess the ‘road-worthiness’ of your project management systems, showing you how to execute projects faster with less effort and cost. You’ll gain a clear roadmap to optimize efficiency and profits—plus a detailed action plan to keep your business running like a well-oiled machine.