Is your Atlassian setup driving success—or driving up risk?

You invested in Atlassian to boost productivity and collaboration. But for many Australian organisations, the day-to-day reality looks different. Instead of a seamless, high-performing platform, you’re faced with growing complexity, escalating demands on your team, and results that fall short of expectations. The true cost of standing still isn’t only measured in dollars—it’s a risk to your organisation’s future.

You experience:

Disconnected systems cost you time and energy: When your tools don’t talk to each other and workflows aren’t aligned, your team spends more effort wrangling the platform than actually using it to get work done.
Unseen costs add up fast: Overlapping licences, duplicate apps, and constant firefighting drain budgets fast. Lack of oversight means unused tools and rising costs—every disconnected decision eats into your profits.
Missed opportunities, mounting risks: Your teams are barely scratching the surface—using just a fraction of what Atlassian can do—while unchecked security gaps quietly put your organisation at risk.
IT trapped in ‘keep the lights on’ mode: Your technical teams are bogged down with admin tasks when they should be powering your organisation’s digital transformation.
Businessman with telescope
BOOK YOUR STRATEGY SESSION TODAY

Transform Your Atlassian Investment into Strategic Advantage

Digital Factory + Community of Practice: Where Expert Management Meets Collaborative Innovation

 

 

So, what is Digital Factory?

Read more in below sections on how Digital Factory can deliver value to your organisation.

 

Scroll down to read more

 

 

STILL NOT SURE?

Why should I consider Digital Factory?

Unlock ongoing value from your Atlassian investment—get proactive management, reduce costs, and drive innovation with Digital Factory and our Community of Practice.

 

  • Proactive, enterprise-grade Atlassian management
  • Ongoing cost optimisation for your environment - Expert support and collaborative knowledge sharing
  • Continuous improvement and innovation at every step 

If any of these interest you, it's time to reassess your strategy. Book our Strategy Session today to unlock your Atlassian investment's true potential.

 

Atlassian Partner

What is Digital Factory Offering:

Digital Factory represents our comprehensive service model that replaces fragmented Atlassian consulting with an enterprise-grade, proactive partnership. We transform your Atlassian environment from a basic operational tool into a genuine strategic business advantage through expert management, intelligent cost optimisation, and collaborative innovation.

 

Key Differentiator:

Unlike traditional support models that simply react to problems as they arise, Digital Factory takes a proactive approach to continuously enhance your Atlassian platform whilst systematically building internal capability through our proven Community of Practice framework.

 

What You Get:


  • Guaranteed Cost Savings: Right-sized licensing and eliminated redundancies that deliver immediate value to your bottom line

  • Proactive Management: Continuous monitoring and expert support that prevents issues before they impact your business

  • Continuous Innovation: Regular enhancements powered by AI and automation to keep you ahead of the competition

  • Strategic Partnership: Quarterly business reviews and dedicated success management tailored to your organisation's goals

  • Measurable ROI: Data-driven improvements with clear business outcomes you can present to stakeholders

With expert guidance, you can turn your Atlassian environment into a unified system that’s purpose-built to support your organisation's priorities and drive tangible results.

What can we help you with?

Businesses know that for a competitive edge, you need to support people with the best productivity tools. Our Proven results showcase:

  • 30% average cost reduction in licensing through optimisation.
  • 90% reduction in security risks through proactive governance.
  • 10+ years of enterprise Atlassian implementations.
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    Licensing & Cost Optimisation 

    Save 30% on Atlassian costs with predictable annual investment

     

    • Single-source procurement for all Atlassian needs
    • Cost-effective licensing strategies with usage optimisation
    • Regulatory compliance alignment (GDPR, SOC 2, HIPAA)
    • Eliminate redundant tools and unused licenses
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    Managed Services & Governance 

    90% reduction in security risks with expert-managed support.

     

    • Complimentary day-to-day support with SLA-backed response times
    • Proactive instance administration and user management
    • Security and compliance audits with performance optimisation
    • Backup and disaster recovery configuration
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    Continuous Improvement

    Strategic enhancement roadmap developed collaboratively.

     

    • Pre-allocated annual hours for strategic enhancements
    • AI-powered automation and workflow optimisation
    • Custom integrations and advanced reporting
    • Community of Practice facilitation for innovation

     

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    Community of Practice 

    Break down silos with structured collaborative innovation.

     

    • Cross-functional stakeholder engagement
    • Transparent decision-making processes
    • User-validated implementations with higher adoption rates
    • Living documentation of best practices
HOW DOES THE PROCESS WORK

Three Pillars of Excellence

 

 

Digital Factory runs on a proven framework built to boost efficiency and deliver strategic impact, every step of the way. With our three pillars of excellence, we help you lay strong foundations, score early wins, and set your team up for long-term success.

 

Our model is more than a service—it’s a partnership focused on proactive support, ongoing monitoring, and open knowledge sharing, giving your organisation everything it needs to thrive in an ever-changing landscape.

 

 

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Step 1: Foundational Activities

Evaluate the environment, perform a license audit to identify potential cost savings, create a Community of Practice framework, and execute preliminary strategic enhancements during the initial month.

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Step 2: Proactive Partnership

Establish a proactive partnership characterized by monthly collaborative sessions and ongoing monitoring.

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Step 3: Strategic Roadmap

Formulate a strategic roadmap that covers all three service pillars at a consistent annual rate, incorporating pre-allocated hours for improvements and unlimited support tickets, based on the selected tier.

Why Choose Design Industries?

As your Atlassian Solution Partner, Design Industries delivers end-to-end services that optimise costs, streamline operations, and drive continuous innovation across your entire Atlassian ecosystem.

 

Key Benefits:

  • Certifications & Partnerships

    • Atlassian Solution Partner

    • ISO 27001, SOC 2, HIPAA compliance expertise

    • 10+ years of enterprise Atlassian experience

  • Service Guarantees

    • SLA-backed response times for all support requests

    • Transparent annual investment with clear ROI tracking

    • Proven methodologies with documented success rates

  • Industry Recognition

    • Trusted by national and global organisations

    • Extensive experience across multiple industry sectors

    • Proven track record with enterprise-scale implementations

 

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Get Digital Factory Service Catalogue

Transform your platform with strategic enhancements tailored to your business.

Digital Factory is our comprehensive managed service designed for organisations that depend on Atlassian tools—Jira, Confluence, Bitbucket, and more—for mission-critical operations.

Our Clients

Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street
Australian Bureau of Statistics afterpay ANZ Australia Post Victoria Police Berry Street
TESTIMONIALS
  • "Design Industries are dynamic and great at tailoring Atlassian. We've worked with them for years; I'm always confident they can support our development with enthusiasm, professionalism & benchmark support."

    Matt Lecchi
    Global IT Operations Manager, Swisse Wellness
  • "Michael and the Design Industries team have done an incredible job managing the scope and stand-up of our Atlassian instance. The rigour and detail in their process and documentation is incredible."

    Dave Keating
    Chief Operating Officer, Clemenger BBDO
  • "We reduced a number of tools across regions that caused miscommunication and inefficiency, bringing everyone into a single platform. By using the DI Configuration Patterns, we rapidly scaled Atlassian from 500 to 7,000 users, at the bare minimum doubling the efficiency of out teams, who are working on corer bank payment systems such as our .com."

    Paul Anastasopoulos
    Platform Manager, ANZ